ORDERS, PAYMENTS AND PROMOTIONS

We accept the most common payment methods. For a list of payment methods, please refer to the table below.

· VISA

· MASTERCARD

· AMERICAN EXPRESS

· PAYPAL

· WECHAT PAY

· ALIPAY

· UNION PAY

· JCB CARD

· FAMILY MART

· FPX

· LAWSON

· MINISTOP

A: Yes! Rest assured that all products found on our website are 100% authentic.
We work directly with each brand. So you can be sure that every time you shop at GLOWMONDE, you can get 100% authentic products directly from Korean brands, and all from safe and legal channels.

A: After confirming the payment, you will receive an order confirmation email.
Please check your inbox, including the Spam folder, if you have not received the email, please contact
support@glowmonde.co.kr

Cancellations, Order modifications, Missing items, Damages

A: To change your order or the information on the order, please contact support@glowmonde.co.kr immediately.
Please note, it may be difficult to change your order once your order status is on Processed or Shipped.

A: If your order status is on Order Placed: Please log-in to your account and click the Cancel Order button on 'My Orders'
If your order status is on Processed / Shipped: Unfortunately, we cannot process a refund because your package is now packing or has been shipped.

*once an order has been submitted online and is in the processes we are unable to make any changes or cancel the order.

A: We are sorry to hear your concerns. Sometimes the products in your order can be shipped in two or more times. Please check your inbox for additional tracking information.
If you do not find the tracking information, please contact us, we will make sure delivery as soon as possible.

*All GLOWMONDE policies are subject to change without advanced notice.*

A: We are very sorry to hear this!
Send an email to support@glowmonde.co.kr with your order number,
full name and photos of the damaged items, we will be happy to help you.

A: During this promotion period, shipping may be delayed.
You can check the status of your order on the "ACCOUNT" page.
Customs or your local carrier may keep your package.
We recommend that you contact the local customs or carrier and provide your tracking number.
(We will not be responsible for any duties/imports/taxes/customs/etc. fees that you may incur).